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World Water Day and The Big Thirst

I have subscribed for several years now to a great site called ChangeThis – where anyone can publish a manifesto to change something that they think is important.  So it was today that I was browsing the site and found out that it is World Water Day.  Designated by the United Nations General Assembly in 1993, World Water Day is held annually on March 22. It’s a day to focus attention on the importance of freshwater and sustainable management of water resources that grew out of the 1992 United Nations Conference on Environment and Development (UNCED) in Rio de Janeiro. With over half of the world’s population now living in cities, this year’s focus is understandably on water and urbanization, under the slogan “Water for cities: responding to the urban challenge.”

There are quite a few statistics and factoids listed (mostly U.S. centric) that come from a new book called the Big Thirst, being released on April 12 by Free Press.  However, they still make you think:

  • Water is the oldest substance you’ll ever come in contact with. The water coming from your kitchen tap is about 4.3 billion years old.
  • A typical American uses 99 gallons of actual water a day–for cooking, washing, and the #1 personal use in the U.S., toilet flushing. But a typical American uses electricity at home that requires 250 gallons of water each day. And an American eating a diet of 1,700 calories a day is eating food that requires 450 gallons to produce–each day.
  • The average cost of water at home in the U.S.–for always-on, purified drinking water–is $1.12 per day, less than the cost of a single half liter of Evian at a convenience store.
  • Water and energy are intimately linked. Electric power plants in the U.S. consume 49 percent of the water used in the country. And water utilities are the single largest users of electricity in the U.S.–in California, 20 percent of all the electricity generated is used to move or treat water.
  • Water and food are also intimately linked. Worldwide, farmers use 70 percent of water. And agriculture is also one of the least efficient users of water. Half the water farmers use is wasted.
  • Americans spend almost as much each year on bottled water ($21 billion) as they do maintaining the nation’s entire water infrastructure ($29 billion).
  • Las Vegas has grown by 50 percent in population in the last 10 years–without using any more water now than it did back in 1999.
  • In the U.S., we use less water today than we did in 1980. As a nation, we’ve doubled the size of our economy while reducing total water use. We have literally increased our “water productivity” as a nation by more than 100 percent in the last 30 years.
  • Microchip factories require water that is so clean it is considered dangerous to drink.
  • The difference in price between home tap water and a half-liter bottle of water at the convenience store is a factor of 3,000–you could take the bottle of Poland Spring that you buy for $1.29 at the local 7-Eleven and refill it every day for 8 years before the cost of the tap water would equal that original price, $1.29.
  • We often hear that “only” 2 percent of the water on Earth is fresh and available for human use, outside of the polar ice caps. The “only” 2 percent comes to 1.5 billion liters of fresh water for each person on the planet. It’s 400 million gallons for every person alive. That’s a cube of fresh water for each us as long as a football field and as tall as a 30 story building.
  • The U.S. uses more water in a single day than it uses oil in a year. The U.S. uses more water in four days than the world uses oil in a year.
  • Enough water leaks from aging water pipes in the U.S. each day to supply all the residents of any of 30 states.
  • The city of London loses 25 percent of the water it pumps.
  • Seventy-one percent of earth is covered with water, but water is small compared to earth. If Earth were the size of a minivan, all the water on Earth would fit in a half-liter bottle in a single cup holder.
  • Not one of the 35 largest cities in India has 24-hour-a-day water service. Even the global brand-name cities like Hyderabad, Bangalore, Delhi and Mumbai offer water service only an hour or two a day.
  • Treating diarrhea consumes 2 percent of the GDP of India. The nation spends $20 billion a year on diarrhea–$400 million a week–more than the total economies of half the nations in the world.
  • A common statistic is the 1 billion people in the world–one in six–don’t have access to clean, safe drinking water. But a less well-known statistic is equally stunning: 1.6 billion people in the world–one in four–have to walk at least 1 km each day to get water and carry it home, or depend on someone who does the water walk. Just the basic water needs of a family of four–50 gallons total–means carrying (on your head) 400 pounds of water, walking 1 km or more, for as many trips as required, each day.
  • Between 1900 and 1936, clean water in U.S. cities cut the rate of child deaths in half.
  • Water required to manufacture 1 ton of steel: 300 tons Water required to produce 2 liters of Coca-Cola: 5 liters
  • Cooling water a typical U.S. nuclear power plan requires: 30 million gallons per hour
  • Water that New York City requires: 46 million gallons per hour
  • Water required to maintain a typical Las Vegas golf course: 2,507 gallons for every 18-hole round of golf Each hole of golf, for each golfer, requires 139 gallons of irrigation water.
  • Average time a molecule of water spends in the atmosphere, after evaporating, before returning to Earth as rain or snow: 9 days
  • Amount of water that falls on a single acre of ground when it receives 1 inch of rain: 27,154 gallons
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Occupy Everywhere!

I had a meeting early yesterday morning at the Frontline Club in Paddington. As I was leaving, some NHS folk were outside the entrance to St Mary’s Hospital demonstrating and making a noise. I did not go up to them and chat – I just took a picture. The window in the top left corner is where Sir Alexander Fleming discovered Penicillin. As I walked away, I wondered what Fleming would have thought of all the noise?

I headed off to have lunch with an old friend at a restaurant in Paternoster Square – just by St Paul’s. It was a good lunch – and surprisingly crowded (when I had been told that all the traders in Paternoster Square had nearly gone out of business).   After lunch, I had a bit of time before my next appointment, so I decided to walk from St Paul’s down to Victoria.

I could only leave Paternoster Square by one exit – which was the one I came in on. Normally crowded with tourists and city folk, the square has been blockaded in by a squad of policemen and other less official-looking people who seem to be from the tented camp of the Occupy Movement.

 

I was surprised to see the tented camp still pitched around St Pauls. I wondered how long they will hang on out there (particularly now the weather is turning)?  Still, give the Occupy St Paul’s encampment some credit, they were pretty well organised and all seemed quite peaceful.

As I walked down towards The Aldwich, the whole of Fleet Street had been blocked by police cars, police vans and trucks with large sandbags.  It was a very strange atmosphere which I later realised was the end of the TUC march down the embankment.

A bit further on some folk were clearing barriers and a strange tent-like contraption came around the corner that posed for some TV cameras. The banner said “Occupy Everywhere” obscuring the sign for the Royal Courts of Justice. And it got me thinking.

With the world’s population recently increasing to over 7,000,000,000 people (or 7bn for short), in a strange way, we DO occupy everywhere already!  That’s the problem!  And we aren’t doing too well at organising ourselves to reduce the population size.  And there are now so many people getting heated up about all the problems that the planet itself is heating up more than we anticipated a few years ago.

So what’s to be done?  The politicians can’t seem to fix it.  The international banks and muti-national companies can’t seem to fix it.  The Occupy Movement doesn’t seem to be fixing it.  Yet we continue with the old patterns of marching, demonstrating (for pensions that will never appear) – and thinking that someone else will fix it.

So whilst we surely do Occupy Everywhere already, we need better ways to occupy ourselves so we all feel a sense of purpose and usefulness – without having to rely on the consumer-centric values that have held the Western world together for the past 50 years.

Interesting times.  Not sure anyone has the answer.  But I am sure we will work it out somehow!  After all, Fleming discovered Penicillin by going on holiday.  The story goes that some tropical medicine folk were researching on the floor below and penicillin floated up to his labs whilst he was away.  Strange things happen when you bring diverse ideas together and go on holiday.  Can’t wait for the Christmas break!

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Presence over Process

This week, the bees went to bed for the winter. Fed down with verroa treatment in the hope that most colonies will survive the winter.

I have also had three very different conversations this week about the importance of Business Processes. In each conversation, I came to a different set of conclusions. However, there was one over-riding idea that shone through from each conversation. The obsession with the current process-centric religion in management thinking has actually made many of our service-based organisations less, not more effective and less, not more efficient.

The first conversation came from an experience I had with a US-based hosting company I have used for about ten years. Last year they put SAP into the company. Two months ago the company was sold. The service has been declining for about a year. Coincidence? I don’t think so. The new process involves forcing you to ring a US telephone number which is actually answered by someone in the Phillipines who filters you so they can direct you to the right department. The problem I had involved both Domain Names and Hosting – so I ended up being put through to two departments. In the end I was double-billed and had to ring back a week later to complain – when I went through the same rigmarole – and was sent an email to say I couldn’t reclaim the money because it was against company policy. I rang a third time and finally got through to someone who sorted me there-and-then. Sounds familiar? More like a telephone company? Yes, indeed. I then got hold of the Director for Customer Experience and Process Design on LinkedIn to share my story. He was a Harvard MBA. He saw my profile but ignored me. The company is called Network Solutions.

The second case was with a former colleague whom I had lunch with. He is an aspiring partner at one of the big five consulting practices. He told me he was writing a paper about the importance of process design in telecoms companies. I cited the above story and said that Presence was more important than Process. He looked quizzical. He could not compute. He was not sure how he could implement Presence and make money out of the idea from a consulting assignment.

The final conversation was with an enlightened ex COO of a Telecoms company with whom I had lunch with on Tuesday. He said he was process mad – yet when you listened to his stories of how he managed processes, there was a great deal of practicality and experience blended in with the importance of providing the right information to the right person at the right time to turn customer issues and questions around on the first call.

In the crusade to banish the obsession with Process centricity, I continue to marvel at the bees that I keep. They don’t have crazy processes to waste time. They have developed an approach that balances Process AND Content (or pollen/nectar collection) IN THE MOMENT so that they can respond with far more intelligence than just following a book of rules. Interestingly, the model they use shows that outsourcing is extremely wasteful and makes no sense at all. If you have to hand off, do it only once (not three times like ITIL). The models from the bees also demonstrates the sense of investing in small, agile “cells” of capacity and capability tuned to specific types of demand.

To summarise, I believe it is time to create a new management paradigm based on Presence (modelled much more on the natural world that the bees have developed over 50 million years). It creates a paradigm shift that takes us away from the insanity (or caetextic thinking) of process-obsession and into a new much more organic model based on cells or colonies that can respond to demand of various types a seasonal basis.

Just like the bees do.

I am writing a book on the idea – so expect more like this in future postings.

I have also posted Presence over Process on MIX – The Management Information Exchange – please add comments and vote for the idea there or add your comments here as you wish.  Always valuable!

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Starting Afresh, Business Cycles and No Objectives

I always enjoy this time of the year. For me, in many ways, the 1st of September is the start of a New Year.
If you can remember when you were young, or even more recently, if you have children, this time of the year marks the start of the academic year. It is back to school week and also Freshers week for those starting University. It is a out-of-sync start to the year when, in the Northern Hemisphere, we are all heading into Autumn and Winter. Perhaps the original designer for the academic cycle was an Antipodean when it coincides with Spring. Who knows?

Anyway, I have found over the past three years of running a small consulting business that there are definite peaks and troughs in demand for an extra pair of (external) hands to kick-off a new campaign or project. And that cycle is very much in in line with the school year. I can see a definite trend of individuals buying in three cycles – September/October, January/February and April/May/June. Nobody buys anything in August!

So with this New (Business) Year, I decided, whilst on holiday in August, to do a few radical things – just to mark the occasion.  I’ve upgraded my apple computer (because the old one broke beyond repair).  I’ve changed broadband service provider to Zen (having been struggling with BT’s customer service for several years). And I have also decided to move from my old-style accountant to one that can handle the cloud, is more proactive and help the business grow.  All these changes have definitely given me a “back to school”, start of a New Year refreshed feeling.

With these somewhat mundane changes, I have also been reflecting on the past three years and what goals and objectives I should set the business for the next three years. After all, I run a business called Objective Designers! So I was very amuzed to get an email this morning from a great productivity blog I subscribe to called “ZenHabits”.  I was reading an earlier entry called “No Goal” – which struck a chord.  What if we actually have no goals?  What then?  I love the two quotes at end of the ZenHabits post:

‘Always remember: the journey is all. The destination is beside the point.’

“A good traveller has no fixed plans, and is not intent on arriving.”  Lao Tzu

Why do we set all these goals and objectives?  What purpose do they serve?  Is there really an alternative framework with no goals, no budgets, no plans.  Just free-and-easy go-with-the-flow business?  I can see this probably wouldn’t work in big business, but for a micro business, it is an interesting idea. Many self-employed folk around the world probably do this naturally anyway!

Anyway, it makes you think – which is what this blog is all about!

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Reasons for the Crisis: Designing for Obsolescence

In a week where the Murdoch media empire appeared to lose its power, I came across this video “The Story of Stuff”- perhaps the most important “News of the World” that Murdoch’s empire was at the heart of ignoring.

Even if you have seen it, watch it again: it will make you think again about how the world works.

It is interesting how, with the launch of Apple’s Lion operating system we are still seeing “Design for Obsolescence” as one of the main design principles from what many say is the best design company in the world. It’s time for Apple (and the rest of us) to re-think design for the 21st century so that we can close the circle, not keep pushing the 99% waste down the pipe. Designing for Pull has to be a major factor in this redesign philosophy – and something I will come back to in future posts.

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