World View – Page 5 – Lorne Mitchell's Thursday Thoughts

21/03/201321/03/2013

To Be Open or Not To Be Open? That is the Question!

I was very privileged last year to submit evidence to the House of Lord’s Communications Committee on their report “Broadband for All”.

Below is The Earl of Selbourne’s summary of what needs to be done from his speech on Monday evening when the report was debated in the Lords:

The Earl of Selborne: My Lords, I join others in thanking the chairman, my noble friend Lord Inglewood, for the way in which he chaired the committee and introduced the debate today. From the speeches that we have heard, it is clear without doubt that the future of our economy will depend to a large extent on our ability to connect to broadband throughout all communities and sections of the population. It is not just about wealth creation and social cohesion. The ability to participate in healthcare and whole tranches of public activity will depend on connectivity. The Government must have a policy, and the Government are right to have a policy, but perhaps, as we have said in our report, they have been preoccupied by one aspect, which is to try to be the leader in Europe on superfast broadband.

The first priority has to be to achieve connectivity. If you have excluded populations, you will have a social divide and a lack of social cohesion. The Government need not worry about speed. That will follow. There are not very often market failures when it comes to cities. I therefore agree with those who have said that to spend money on improving superfast provision in cities is not something that the Government need to worry about if the market can do it itself. But there will be market failure in remote areas, where the costs of pushing out the broadband structure are too great. There will be market failure where the incumbents have an advantage, which inhibits other incomers who can help to provide some of the very many solutions that will be required to get this connectivity to all parts of the population. That is something that we are failing to harness—the undoubted innovation and enthusiasm from local communities, small and start-up companies, all of which would have a contribution to make. We go into some detail in the report. It gets pretty dense, I admit, when we talk about things such as passive optical networks and physical infrastructure access. But this is the key to it.

At the moment, we have what my noble friend Lord Inglewood called “the only show in town” for many rural areas. Whether we like it or not, because it is in the very nature of broadband to have high fixed costs, low marginal costs and great economies of scale, inevitably the incumbents will have a strong advantage. I think that we should be proud of what BT has done. It has improved enormously, by technical innovations, the ability to provide broadband on the existing infrastructure. Of course, it is rolling out broadband at great speed. It says that it hopes to achieve 90% coverage by 2017, but that immediately begs the question as to whether in national terms that is a satisfactory objective. I would certainly say, particularly as I am from a rather remote corner of the rural community and likely to be one of the 10% left out, that it is not satisfactory. So let us see what we can do to achieve that connectivity well before 2017. I do not think that anyone has mentioned yet the 4G mobile broadband technology, which is very soon to be with us and will certainly provide greatly enhanced mobile internet access to areas within adequate connectivity.

There are many different contributions to be made. The case for government involvement and public funds to be deployed rests, as I say, on achieving this reduction of the digital divide. The long-term solution will, ultimately, be fibre to the premises and the home. As others have rightly said, the cost of rolling out fibre to the home is exorbitant. We have a temporary solution, and a good one—the BT solution of fibre to the cabinet. It achieves the objective of reducing dramatically the costs. Usually, you have copper or some other connection from that cabinet. But whether BT likes it or not—it is in something like denial over this—it has the disadvantage that it does not provide open access, as I would understand it. In other words, as a local access network provider, you cannot simply move in with a compatible bit of machinery, stick it in there and do what you are trying to achieve. It is not an open access hub, as we have tried to demonstrate. That is where you come back to the technology of the passive optical network, which is a bit of a fix, as those will know who have read the report with great care. It certainly does not achieve what some of those independent service providers would have hoped for.

I think that the Government should ask quite firmly that, for the next tranche of money, which we hear will come in 2015, there should be proper open access. It is not beyond the wit of man. Clearly, there is no great financial advantage to the incumbents to roll out proper open access, but that is what is needed. If it is what is required, that is what will happen. It must be future proofed. We know that the technology changes dramatically fast. We know that some of the existing solutions, including the cabinet, will not stand the test of time for very long, but the fibre-optic cable will. Ultimately, it will be able to handle this vast amount of information. Therefore, we must make sure that as we improve the broadband infrastructure, we have the ability to upgrade and upgrade. That is why I say that, frankly, the cabinets are not very easily upgraded. You have to go back to the exchanges and think again. That is why we should look on them only as a temporary expedient.

When public money is distributed to extend the commercial network, as is happening at the moment, the Government should insist on the long-term solution. We took evidence from a particularly impressive consultant, Mr Lorne Mitchell, who is setting up a community scheme in Goudhurst, Kent. I think he was the first to put it to me how important it was for local groups to be able to access the middle mile and to get the backhaul back into the infrastructure. He said that the key to the problem is the openness of the middle mile, which is the connection back to the internet. If this can be designed in a way that gives each community a chance to get to one of these community hubs, it would be a massive leap forward. That is precisely what the committee report has tried to promote. I think it makes a lot of sense. However, the government response simply quoted a report which said that it was unrealistically expensive to have hubs in every community, and so it would be if you were to launch it all overnight. However, ultimately, it would be no more expensive than the cabinets. It is the same technology but it is a question of making sure that when you roll out the hubs, you do what you are not doing at the moment with the cabinets, and that is making them available to all. To say that they will cost far in excess of the funds available to the Government at present, as the government response does, simply misses the point. If the Government can fund any hubs such as cabinets or exchanges, they should be accessible to the community and to other providers. This simply requires a change in specification, not a change in the scale of funding.

I hope the Minister will recognise that, however impressive BT’s record of rolling out broadband is—it has, indeed, been most impressive—the interests of the BT shareholder and of wider society, particularly the 10% in rural communities who will remain without adequate connectivity in 2017 if present policies are continued, are not always the same.

There is a much better and fairer way to make the UK’s telecoms infrastructure truly open and competitive – and also give much better value-for-money to the government’s interventions. The Lords highlighted the way – but the vested interests put a cloud over the path. Many assume because BT Openreach is called “open”, then it is open. It is not. Never has been. Never will be. Clever marketing.

In spite of many other schemes being “rolled-up” by the BDUK closed scheme where only BT can win, we are letting the Government and the English Counties inject the biggest single donation to BT’s balance sheet in a lifetime. Definitely not the best way to invest government money. Definitely not an open debate in the House of Commons on how to do it differently. Only in the House of Lords.

I am really pleased to say that we were told this week that the Goudhurst Broadband scheme that I presented to the Communications Committee is still going strong – with great support from Kent County Council and our Local Parish Council. You can find more at one of my other blogs: http://www.goudhurst.net I also blog about the final 10% (last point above) at http://www.finalninth.com – so for those who wondered what I do outside writing Thursday Thoughts – then this is some of it!

Let’s hope the Lords’ Report continues to be read and championed and that Monday was not the end of the work of trying to develop a new set of really good ideas for next generation internet access distribution for the UK.

Extracted from: http://www.publications.parliament.uk/pa/ld201213/ldhansrd/text/130318-0002.htm#13031837000212 – Columns 472-475

28/02/201304/10/2019

The Story of the Greatest Lumberjack in the Land

I had to introduce a workshop last week with a bunch of folk who were trying to take on the “big guys”. I opened the workshop with a story which, for me, gives great hope to the small guys who are toiling away to take on the big guys.

Some say the big guys have gotten the world into the mess that it is currently in. So here’s a story to cheer those up who are ploughing their furrow as a “small guy”!

There is an old Celtic legend, a story of two lumberjacks.

Both men were skilled woodsmen although the first, called Angus, was much bigger, welding a powerful axe. He was so strong that he didn’t have to be as accurate for he still produced due to his sheer size. He was known far and wide for his ability to produce great quantities of raw material. Many hired him just because he was bigger. After all, his customers reasoned, everyone knows that bigger is always better!

In spite of his size, the fame of the second woodsman’s (who was called Hamish) was spreading for his skill was in his accuracy. There was very little waste in his efforts so his customers ended up with a better product for their money. Soon the word spread that Hamish’s work was even better than his larger competitor, Angus.

Upon hearing this, Angus became concerned. He wondered, “How could this be? I am so much bigger that I MUST be better!” He proposed that the two compete with a full day of chopping trees to see who was more productive. The winner would be declared ”The Greatest Lumberjack in all the land.” Hamish agreed and the date for the bout was set.

The townsfolk began talking. They placed their bets. Angus was the favorite to win with a 20 to 1 advantage. After all, bigger is better! The evening before the bout, both men sharpened their blades. Hamish strategized to win the bout. He knew he would never win because of his size. He needed a competitive advantage. Each man went to bed confident that he would be declared the winner.

Morning broke with the entire town showing up to cheer on the lumberjacks. The competition started with a the judge’s shout, “GO!” Angus, strong and broad, leaped into action. He chopped vigorously and continuously, without stopping, knowing that every tree he felled brought him closer to his coveted title.

Hamish, wasting no time, jumped into action as well, attacking his trees with every intention of winning the distinguished title. But unlike his larger competitor, he stopped every forty five minutes to rest and sharpen his blade.

This worried the onlooking townspeople greatly. They murmured among themselves. Surely, he could never win if he didn’t work longer and harder than his competitor. His friends pleaded with him to increase his speed, to work harder – but to no avail. This pattern continued throughout the day when both men heard the judge yell “TIME!”, signaling the end of the match.

Angus stood, winded and exhausted, yet also proud by his pile of trees knowing he had given his best having chopped almost continuously since the start of the match. Surely, he was the winner!

Hamish also stood by his pile of trees – though, unlike his competitor, he was still fresh, ready to continue if necessary. He also stood confident in knowing that he had also given of his best and that his tactics would pay off.

When all the trees were counted, it was announced that Hamish had, indeed, felled more trees than Angus and he was granted title of “The Greatest Lumberjack in all the Land!”. He happily shook the judge’s hand and gripped his newly won axe made of the finest steel in the land. Angus (and most of the townspeople) stood in stunned silence at the announcement – for he was far greater reputation, was far stronger and had a much heavier axe!

But Hamish was not that surprised by the result. For he knew that, in order to win against his larger competitor, his instrument had to be continually sharpened. His axe was smaller and therefore each swing must be more accurate in order to produce the better product. By stopping the sharpen his instrument, he had proven, once and for all, that he was the better man for the job. He also knew that, with regular rests, he would be able to endure his technique far longer.

Frame of story and pictures from: http://www.capstonemedia.com/sharpen-the-saw/

03/01/201303/01/2013

A Time to Re-solve

A very happy New Year!

It’s that time of the year again where we set goals and objectives and personal New Year’s Resolutions. Sure, there are the normal ones about losing weight or taking more exercise or spending more time with loved ones. Yet I have been digging a bit deeper this year about the whole process.

It stems from my two previous New Year’s Resolutions Resolutions and Revolutions in 2011 and On Sustaining the Gains (and Losses) in 2012.

Both were concerned with my personal weight. Each year I have lost a decent amount of weight between January to March (between 7-13 pounds). Each year I have put that weight on by the following New Year’s Day. As I identified last year, it is not just about losing weight (I reckon I can do that now). It’s about keeping it off. That is the problem.

It is not just my personal resolution of attempted weight-loss that this pattern can be seen. As the Guardian so cuttingly put it earlier in the year:

“Failed plans fall into three categories. There are good plans that are poorly executed, as in the blueprint drawn up by Count Alfred von Schlieffen for the invasion of France in 1914. There are strategically bad plans that are well executed, as in Napoleon’s Russian campaign of 1812. And then there’s the coalition government’s deficit reduction plan.”

It got me thinking about the whole word “RESOLUTION“. Made from the base word “RESOLVE” – or “RE-SOLVE” or “RE-SOLUITION“. The idea that we are solving something again (not for the first time). That somehow we need to re-solve the problem because the first solution did not work fully the first time around. Or we need to re-dissolve the solution, as it were, because the solution was too saturated with whatever it was we were trying to dissolve.

Yet it is so much more difficult to withdraw than to re-draw. Much more difficult to cut-back than keep the status-quo. It reminded me of an old military saying:

“Of all operations of war, a withdrawal under heavy enemy pressure is probably the most difficult and perilous.”

On this theme, it is recorded of the great Helmuthe von Moltke the Younger, that when he was being praised for his generalship in the Franco-Prussian War, and was told by an admirer that his reputation would rank with such great captains as Napoleon, Frederick, or Turenne, he answered: “No, for I have never conducted a retreat.”

So as we see the US apparently fall off the fiscal cliff and the UK economy continuing to groan on with its deficit, the need to resolve to re-solve the problem becomes even greater. The solution is in the re-solution. That we need to re-think our way through the problem is clear. Yet it is unfortunate that the political cycles and systems in the West seem to get in the way of a sensible resolution, a sensible re-solution, a sensible re-think. Democracy is stuck.

So, this year, I resolve to lose weight and find new solutions for keeping the weight off. I’m not obese – but I am overweight. And being normal weight is where I want to be.

So here goes for the third year. I resolve to be in a different (better) place this time next Year and hit 2014 at 13st 7 lbs. No, really!

13/12/201213/12/2012

Powerful Forces Are At Work!

My father used to have a phrase that he used from time to time when something inexplicable happened. “Powerful Forces are at Work” he would say. In the past week or so, I have had a very strong feeling that somehow the universe is reconfiguring itself and that powerful forces truly are at work. This is a difficult feeling to articulate – but the it got me thinking about our personal turning-points, crossroads and moments of truth that make us change and grow as we go through lief . Naturally, we can all share in global turning points like the economic crisis. But the ones that are closer to home, the ones that are personal and sometimes painful; the ones that are more subjective . These are a lot more powerful change agents than the blah-blah we get from the constant barrage from the media, news and modern-day consumerist group-think. Indeed, the Transition Movement is a collection of such ideas – interestingly portrayed in the Wordle below:

And so it was that we passed 12:12 on 12/12/12 today. It marked another milestone for Susie and me – because we got engaged at 7:07 on 7/7/07 and our subsequent wedding was on 8/8/08. Apparently there were more people married on 12/12/12 than at any other time in history! These dates seem to hold a romantic charm. We won’t have any more quite like that unless you plan to live until 01/01/2101. Most of us will be long gone by then!

Transitions in time are made more meaningful when there are coincidences – in this case with a string of numbers lining-up. We still have one more this month on 21/12/12 – which is, apparently, the end of a cycle in the Mayan long-count calendar. Some predict disasters, others a transition of the human race to a new level of consciousness. Yet others think it will pass without incident.

But what if this month truly was a major transition and a marked positive shift in human consciousness? What would that shift feel like? What would each of us be doing differently as a result of it? How would our behaviours change towards our selves, each other and towards the environment? What small changes could we individually make that would create a big difference in 2013?

In the run-up to New Year’s Resolution time, it is something to think about, anyway! I would love to hear your ideas in the comments below.

Oh, and here is a Wordle of this article:

Make your own Wordle at: http://www.wordle.net

05/12/201206/12/2012

Beehives and Business Colonies

I took part of the afternoon off yesterday to sort out a friend’s beehive. He had started keeping bees earlier this year, having been given a new hive by his parents for his birthday. After two inspections he called for help for me to take them away. The bees had stung him so badly that he had dramatic side-effects. Last weekend, I took a new hive over and yesterday I went to put the bees into my hive. The bees were one of the most aggressive colonies I have ever opened – and it became clear that they were not the best colony for a beginner beekeeper to start with.

It got me thinking of a few visits that I have recently done to business incubators and business colonies around the country in the past few months.

The first was in London, near Kings Cross at the Centre for Creative Collaboration (C4CC). My good friend, Brian Condon, has just started a new phase of development by taking on a full-time role running the place. The C4CC is based near Kings Cross and funded by various parts of the University of London. The way that the centre attracts projects and develops ideas is outstanding. A particular success has been Pavegen – which creates paving slabs that generate electricity from footsteps. They started with the founder and a desk in C4CC two years ago and have now moved out to a local office employing about 30 people.

The second example was in Edinburgh, where I was shown around a new venture called “The Tech Cube” . The building used to be the home of the The Royal (Dick) School of Veterinary Studies until last year when the School moved to new purpose-built facility 7 miles to the south. The vision for the Tech Cube was impressive – though the building was still under refurbishment. What was interesting was the link between the Tech Cube and the University – with the idea of taking some of the young ideas that will be incubated on the top three floors of the Appleton Tower (part of the Informatics Department) about half a mile away and then to commercialise them further in the Cube. Again – a strong link between University and the commercial sector seems to be the trend.

I was also lucky enough to be shown around O2’s new Business Academy in London – part of a network of accelerators owned by Telefonica under the brand name “Wayra“. 19 start-ups in London (from a total of 171 worldwide) are each given about £40,000 as a loan by Telefonica to catapult them to the next level. They each spend 9 months in the accelerator in a cube on the edge of the building bounded by corner-less walls of black that can be written on by passers by.

There is an interesting map emerging – which is summarised on the TechBritain website:

All this got me thinking what the similarities were between my apiary and the successful custodianship of these new businesses accelerators / incubators around the country:

Projects and/or businesses are bounded physically (like a hive is within an apiary)
Each project has a leader. Some are more successful than others – depending on the leadership qualities of the boss (queen bee)
The organism depends on cross-fertilisation of ideas between the various colonies (a role performed by the drone in the bee world)
The workers of each project (hive) collect ideas (pollen and nectar) and enrich their organisation
Some incubators (like C4CC) have private rooms that projects can keep their Intellectual Property (honey stores) from the competition
Each building (apiary) needs a good leader (beekeeper) to ensure the right treatment is given to each project (hive) to ensure they flourish and survive
Each business (hive) has a different path, a different energy, a different future. Predicting which ones will win and which ones will fail can be difficult! Just as with bee hives.

Colonies of Artists are not a new thing (see previous post on the Cranbrook Colony. However, with all the mergers, acquisitions, outsourcing, offshoring and MBA-ification of our business fabric, I somehow think that the only way we can get the UK back on its feet is to get back to the level of the hive and re-learn the art of business within a colony, or business apiary.

This is backed-up by thinking from the Futurist, Thomas Frey, in his analysis of the future of work and how business colonies will become a growing force in the future of how work works.

This weekend I will move the hive from my friend’s garden to my out-apiary where I will have to decide what to do with it in the spring. Some colonies are just too angry for an amateur beekeeper to want to keep. Below is a rather quaint scene from the French Alps of an apiary that has probably not changed for a hundred years or more:

However, on the up-side, they are often one the most profitable hives for producing excess honey. After this appalling year of honey production, I might well encourage them to flourish next year. The again, it might be good to encourage them to swarm – so I lose the queen that produces such aggressive daughters. As in beekeeping, so as in Wayra’s motto: “The rules are not yet written!”

28/11/201229/11/2012

How Long Does it Take for Us to Forget?

This week’s cease-fire in Gaza probably passed most people by – except for quick glimpses of rockets being fired back-and-forth and the commentary from safe television studios by those who try to collapse a whole history lesson into a few minutes of short, sharp sentences. I am sure we were all relieved that the war was halted by an equally abrupt ceasefire.

However, the news reminded me of a time when I was much smaller and of the 6 Day War of 1967 – and more particularly my father’s reaction to it. He had strong opinions about this part of the world having been posted to Palestine at the end of the Second World War. By luck, he was minutes away from the King David Hotel (1) when it blew up on 22 July 1946.

The bomb killed 91 and injured 46. The Irgun planted a bomb in the basement of the main building of the hotel, under the wing which housed the Mandate Secretariat and a few offices of the British Military headquarters. If my father had arrived a few minutes earlier, I would not have been born. Nor would my brother nor sister. A sobering thought (for my siblings and me, at least).

My father therefore had a very different perspective on the Arab-Israeli conflict – and would merely say “remember what happened to the Palestinians.” This did not have anything like the meaning for me as it did for him. And for my children, it is probably just another history lesson in a country that they have not yet visited somewhere in the Middle East. In reaching a bit deeper into the subject, I came across a quote (2) by David Ben-Gurion (the first Prime Minister of Israel):

“I don’t understand your optimism,” Ben-Gurion declared. “Why should the Arabs make peace? If I were an Arab leader I would never make terms with Israel. That is natural: we have taken their country. Sure, God promised it to us, but what does that matter to them? Our God is not theirs. We come from Israel, it’s true, but two thousand years ago, and what is that to them? There has been antisemitism, the Nazis, Hitler, Auschwitz, but was that their fault? They only see one thing: we have come here and stolen their country. Why should they accept that? They may perhaps forget in one or two generations’ time, but for the moment there is no chance. So, it’s simple: we have to stay strong and maintain a powerful army. Our whole policy is there. Otherwise the Arabs will wipe us out.”

What struck me by this quote was not so much that the Prime Minister of Israel was admitting to the fact that the Israelis had stolen “their” country from the Arabs, but more the idea that it takes one or two generations to accept; one or two generations to forgive; one or two generations to forget.

It reminded me of some research I did a few years ago on the famous Russian economist, Nikolai Kondratiev (3). Kondratiev came up with the theory of the long-wave economic cycle which takes about 50-60 years from peak to peak. Kontradiev’s views were so controversial in his country at the time that he was sent to the gulag and was executed in 1938 at the age of 46. It was Joseph Schumpeter who named the wave in Kondratiev’s name in 1939. I remember reading about long wave economic cycles about 20 years ago and wondered what might cause these types of patterns in history. I can’t remember exactly where I heard the theory at the time – but I remember hearing the idea that the 50-60 year cycle is natural because “it takes two generations to forget”. Given that a significant number of children are born to women between 25-30 (from(4) – see chart below), this is somehow quite an interesting idea.

If you take the theory and apply it to the cycle from the Wall Street Crash in 1929 (and the Great Depression of the 1930s) to the financial crisis of 2008 and our current post-crash turmoil, then 1929 to 2008 is about 80 years. Some of you might point out that the time between is not 50 or 60 years, so the theory does not hold. But perhaps this is due to the fact that we are now all living a bit longer? In any case, the underlying pattern of loosening financial controls within the international financial system seems clear – as is the pattern of forgetting the lessons learnt from the previous generation’s Grandparents. I’m not a qualified economist – but as an inquisitive observer, the theory somehow makes sense – even if it is not numerically accurate.

So we have wars, we have waves and we have history repeating itself and it got me thinking about the recent flooding that is currently taking place (again) across many parts of the UK. Over 5 million people in England and Wales live and work in properties that are at risk of flooding from rivers or the sea. (5) Yet there seems to be considerable political pressure on encouraging the building industry to “get building” so that we can kick-start the economy. In Kent, where I live, many of the new houses have been built on the flood plains around Ashford – and there is the famous story of the Vodfaone Headquarters building in Newbury being built on the old racecourse that was well-known for flooding.

And so it was that I came across a story (6) about the tsunami that struck Japan last year. Many people living by the sea lost their lives, but there was one village, apparently, in Aneyoshi that has a stone which reads:

“High dwellings are the peace and harmony of our descendants.

Remember the calamity of the great tsunamis.

Do not build any homes below this point.”

Those who headed the warning (like the residents in Aneyoshi) were spared from the destruction of the recent tsunami. Other towns did not. Yuto Kimura, aged 12, from Aneyoshi said they studied about the markers in school, and when the tsunami came, his mother got him from school and the entire village climbed to higher ground.

And so it is. Maybe we are all cursed with the fact that it takes two generations to forget. But for the wise ones who read the markers that have been laid down from previous generations, it is worth teaching the next generation about the deeper lessons from history. It is worth encouraging them to take less time to accept, less time to forgive and more time to forget the important things in life.

Then again, we are all creatures of habit, so I expect the addage that “it takes two generations to forget” will last for many more generations to come!

(1) http://en.wikipedia.org/wiki/King_David_Hotel_bombing

(2) http://en.wikiquote.org/wiki/David_Ben-Gurion

(3) http://en.wikipedia.org/wiki/Nikolai_Kondratiev

(4) http://www.dailymail.co.uk/health/article-2051374/Average-age-women-having-baby-climbs-29-start-family-later.html

(5) http://www.environment-agency.gov.uk/homeandleisure/floods/default.aspx

(6) http://www.thestar.com/news/world/article/969855–japan-nuclear-plant-plugs-highly-radioactive-leak

19/11/201219/11/2012

Lagom är bäst

I am always intrigued when I find a word in a foreign language that has no direct equivalent in the English language. When I come across one, I feel that I have somehow found a new way of looking at the world that most people who just speak English cannot see.

And so it was, in doing some research for a client earlier this week, I had a single idea – and I was looking for a word or a phrase in the English language to describe it. The phrase might describe the sort of contentment that a Zen Bhuddist Priest might have about life – all the time. Not seeking or being exploited. Just absorbing and giving back to the world sufficient energy, food, water, conversation that is appropriate in the moment.

On delving into Wikipedia the best phrase I could find was one from Swedish: “Lagom”. Roughly translated, it means “just the right amount”. No more. No less. There is a Swedish proverb: “Lagom är bäst” which translates as “the right amount is best”. AhHa! I thought. This is it! This is the word I have been looking for.

The word “lagom” (also spelled “lugum” or “lugom”) also exists in Norwegian. The connotations in Norwegian, however, are somewhat different from Swedish. In Norwegian the word has synonyms as “fitting, suitable, comfortable, nice, decent, well built/proportioned”. While some synonyms are somewhat similar in meaning (e.g. “suitable” and “reasonable”, “fitting” and “in balance”), many present in Swedish don’t exist in Norwegian and vice versa. The Norwegian words “passelig” and the more common “passe” are very similar, translating roughly as “fitting, adequate, suitable” in English. “Passe” can be used in every context where the Swedish “lagom” is used, e.g. “passe varm” (right temperature/adequately warm), “passe stor” (right size), etc.

The concept of ‘lagom’ is similar to Russian expression ‘normal’no’ (нормально, literally normally), which indicates a sufficient and sustainable state, for example of one’s livelihood. In Russian, the word is often used as answer to the question “how are you”. Comparable terms are found in some south Slavic languages, for example Serbian and Croatian umereno or umjereno.

Ιn ancient Greek, there was the infamous phrase of Cleobulus, ‘Métron áriston’ (μέτρον ἄριστον) i.e.: “Moderation is best”

Wikipedia further cites the origin of the term “Lagom” as “an archaic dative plural form of lag (“law”), in this case referring not necessarily to judicial law but common sense law. A translation of this could be “according to common sense”. A popular folk etymology claims that it is a contraction of “laget om” (“around the team”), a phrase used in Viking times to specify how much mead one should drink from the horn as it was passed around in order for everyone to receive a fair share.”

What a rich idea! What a joyous thought! Passing mead around the team to ensure everyone gets their fair share. It does not surprise me that the Scandanavian countries have enriched their language with this single word – when the rest of the English speaking world has no such idea in common parlance. It somehow goes with their culture.

Furthermore, as the English language has been manipulated by marketeers and journalists into visions and scripts designed to stimulate through sensational exaggerations, the idea of having just the right amount is no longer tolerated. Even the world “sustainable” now comes loaded with connotations and political nuance. The idea of having just the right amount is counter to the way the current consumerist (Western) economy works. If people stopped consuming, then the economy would come to a halt, surely?

So the tensions in the current world continue to need one thing and promote another. We have those who need to manipulate the public into buying more; into consuming more; into projecting a sense of needing and wanting more; grabbing attention in a world that is producing an ever-increasing amount of information. IBM recently published an astonishing piece of data: that “90% of the data in the world today has been created in the last two years alone”.

And yet we know the world needs something else. The thought that whatever you have is somehow just right requires a new way of thinking – perhaps triggered by a new word in the English Language. Perhaps Lagom is just the right word for what we need!

Not “sustainable” – just Lagom.

Sources:

Wikpedia entry on Lagom: http://en.wikipedia.org/wiki/Lagom

Picture: Viking Royal Meadhorn Design from Beowulf Blog: http://www.joshviers4.blogspot.co.uk

IBM Quote: http://www-01.ibm.com/software/data/bigdata/

20/09/201220/09/2012

Two-Speed Engines and Wonky Gearboxes

I was with a client yesterday and drew attention to a recent article Two-Speed IT: A Linchpin for Success in a Digitized World from BCG Perspectives on how some organisations are being forced split in two with the pressure of the internet. The BCG paper describes a “two-speed IT” – but in many ways, the IT is only part of it – and BCG have taken the two-speed analogy far further with other thoughts on organisations, economies and governments.

It would appear that, in order to survive, successful organisations now need to have (at least) two speeds or engines within in them. One is there to cope with traditional “industrial speed” business and the other need to cope with innovation and customer interactions at “digital speed”.

There is no finer example than Telefonica-O2 – which has recently split itself in to two companies. One which manages the more traditional “industrial” network and handset business. The second (called Telefonica Digital) was set up to manage innovation and all the different aspects of interconnecting the network business to new technologies and services.

I’m with O2 – and it was disappointing that even after splitting itself in two, the industrial part of the business, they still managed to knock-out my service for 24 hours in the early summer. Even more reason to believe in the importance of creating and adapting organisations so that they can take both the expected and unexpected demands placed upon them.

A better example of success is probably BT’s execution of the Olympic Games. I am sure the stories will start to come out in the next few months, but I heard at a conference recently that there were over 50 severe attacks on the Olympic Network that could have brought it down – had BT not had the right protection in place. In the industrial network game, true success normally means not failing!

As many of you know, I like to draw analogies, and I thought that this client that I was working with had a problem of shifting from first gear to second gear. Somehow, they had all the parts to make very solid machines for the industrial age, but they were not thinking of designing and creating smaller, lighter, more nimble components to put in the small engines of the digital age (for new organisations such as Telefonica Digital). To use a truck-car analogy, they were still assembling large-scale gearboxes for big trucks – (where each component takes days and weeks to manufacture and assemble) – whilst missing the market opportunity to provide new, smaller gearboxes (or even components) that will allow emerging digital organisations to engage with the bigger industrial engines of the past.

These new gear boxes are going to be smaller, cheaper and faster to assemble. It might even require a new, separate organisation to design, market and support them. The possibilities were very interesting.

So I was charmed by the Queen of Coincidence, when, whilst I was preparing for the client presentation, a good friend, Jo, sent me this brilliant recording of a telephone conversation between a guy who has just bought a BMW with a “wonky gearbox” – Listen and enjoy!

Please click here to listen to the WONKY GEARBOX STORY

Sometimes we simply get this whole technology thing completely wrong by not reading the instruction manual!

02/08/201202/08/2012

The Shapes of Stories and How to Write Them

A good friend and regular reader, Anthony, sent me the link to a great anonymous blog a few weeks ago – Farnam Street.

Yesterday, they pointed to a brilliant set of rules on how to write a short story by Kurt Vonnegut:

1. Use the time of a total stranger in such a way that he or she will not feel the time was wasted.

2. Give the reader at least one character he or she can root for.

3. Every character should want something, even if it is only a glass of water.

4. Every sentence must do one of two things-reveal character or advance the action.

5. Start as close to the end as possible.

6. Be a Sadist. No matter how sweet and innocent your leading characters, make awful things happen to them-in order that the reader may see what they are made of.

7. Write to please just one person. If you open a window and make love to the world, so to speak, your story will get pneumonia.

8. Give your readers as much information as possible as soon as possible. To hell with suspense. Readers should have such complete understanding of what is going on, where and why, that they could finish the story themselves, should cockroaches eat the last few pages.

There is another video which is even more worth watching on the Shape of Stories:

It got me thinking about how we all love stories, the ups and downs of life, the drama unfolding, the game(s), the chase, the great ending!

Please share any insights or thoughts you have on this great subject below!

26/07/201227/07/2012

Anticipation on the Start Line

It has been an unusually busy and hot week for this time of the year. I was in London today and noted a calmness and lack of buzz which is, perhaps due to the fact that many have started their holidays. Yet the over-shadowing anticipation of the start of the Olympic Games tomorrow is plastered-in-pink across the underground and railway stations. And Boris’ announcement to “get ahead of the games dot com” has become as familiar as the announcement about the sequence of train stations down the line from London Bridge to Ramsgate.

I was therefore struck by a poster from BA which I noticed first today and it got me thinking:

I am proud to be a Brit. I was very excited by the Games being held in London. Yet I do not find I am overly-excited by the fact that the games are now on the starting line. This might be partly due to the fact that I applied for several hundred pounds worth of tickets and received none. It might also be due to the fact that the disruption in London over the next six weeks is going to affect my business (quite by how much I am not sure). However, the poster above somehow hit a nerve. I am going on holiday in France (driving) – so am not flying anywhere. Yet even if I wanted to sing the anthem, no one in TEAM GB would be listening. I don’t feel part of the Games. If anything, I feel they are a virus taking over the city that is where I work and sometimes play.

That, in itself, got me thinking about “The Game”. You are either a player, a spectator or somewhere else altogether – neither playing nor watching the game. In so many things we do (and play at), we are spectators. Yet we often forget that there are many who are not interested in watching what we watch – and are most definitely not interested in watching us play our particular game. As the world becomes more populated, it is interesting how the Olympics has such reach – and will have so many spectators. Whatever sport interests you, perhaps the greatest spectator event will be tomorrow night’s opening ceremony. The anticipation of the flame being lit. The anticipation of a well-rehearsed once-in-a-lifetime show of Britishness. Let’s hope it does not rain. And that there are enough Brits in the audience to sing the National Anthem! Good luck TeamGB – even if I won’t get a chance to see you in the flesh.