World Water Day and The Big Thirst

I have subscribed for several years now to a great site called ChangeThis – where anyone can publish a manifesto to change something that they think is important.  So it was today that I was browsing the site and found out that it is World Water Day.  Designated by the United Nations General Assembly in 1993, World Water Day is held annually on March 22. It’s a day to focus attention on the importance of freshwater and sustainable management of water resources that grew out of the 1992 United Nations Conference on Environment and Development (UNCED) in Rio de Janeiro. With over half of the world’s population now living in cities, this year’s focus is understandably on water and urbanization, under the slogan “Water for cities: responding to the urban challenge.”

There are quite a few statistics and factoids listed (mostly U.S. centric) that come from a new book called the Big Thirst, being released on April 12 by Free Press.  However, they still make you think:

  • Water is the oldest substance you’ll ever come in contact with. The water coming from your kitchen tap is about 4.3 billion years old.
  • A typical American uses 99 gallons of actual water a day–for cooking, washing, and the #1 personal use in the U.S., toilet flushing. But a typical American uses electricity at home that requires 250 gallons of water each day. And an American eating a diet of 1,700 calories a day is eating food that requires 450 gallons to produce–each day.
  • The average cost of water at home in the U.S.–for always-on, purified drinking water–is $1.12 per day, less than the cost of a single half liter of Evian at a convenience store.
  • Water and energy are intimately linked. Electric power plants in the U.S. consume 49 percent of the water used in the country. And water utilities are the single largest users of electricity in the U.S.–in California, 20 percent of all the electricity generated is used to move or treat water.
  • Water and food are also intimately linked. Worldwide, farmers use 70 percent of water. And agriculture is also one of the least efficient users of water. Half the water farmers use is wasted.
  • Americans spend almost as much each year on bottled water ($21 billion) as they do maintaining the nation’s entire water infrastructure ($29 billion).
  • Las Vegas has grown by 50 percent in population in the last 10 years–without using any more water now than it did back in 1999.
  • In the U.S., we use less water today than we did in 1980. As a nation, we’ve doubled the size of our economy while reducing total water use. We have literally increased our “water productivity” as a nation by more than 100 percent in the last 30 years.
  • Microchip factories require water that is so clean it is considered dangerous to drink.
  • The difference in price between home tap water and a half-liter bottle of water at the convenience store is a factor of 3,000–you could take the bottle of Poland Spring that you buy for $1.29 at the local 7-Eleven and refill it every day for 8 years before the cost of the tap water would equal that original price, $1.29.
  • We often hear that “only” 2 percent of the water on Earth is fresh and available for human use, outside of the polar ice caps. The “only” 2 percent comes to 1.5 billion liters of fresh water for each person on the planet. It’s 400 million gallons for every person alive. That’s a cube of fresh water for each us as long as a football field and as tall as a 30 story building.
  • The U.S. uses more water in a single day than it uses oil in a year. The U.S. uses more water in four days than the world uses oil in a year.
  • Enough water leaks from aging water pipes in the U.S. each day to supply all the residents of any of 30 states.
  • The city of London loses 25 percent of the water it pumps.
  • Seventy-one percent of earth is covered with water, but water is small compared to earth. If Earth were the size of a minivan, all the water on Earth would fit in a half-liter bottle in a single cup holder.
  • Not one of the 35 largest cities in India has 24-hour-a-day water service. Even the global brand-name cities like Hyderabad, Bangalore, Delhi and Mumbai offer water service only an hour or two a day.
  • Treating diarrhea consumes 2 percent of the GDP of India. The nation spends $20 billion a year on diarrhea–$400 million a week–more than the total economies of half the nations in the world.
  • A common statistic is the 1 billion people in the world–one in six–don’t have access to clean, safe drinking water. But a less well-known statistic is equally stunning: 1.6 billion people in the world–one in four–have to walk at least 1 km each day to get water and carry it home, or depend on someone who does the water walk. Just the basic water needs of a family of four–50 gallons total–means carrying (on your head) 400 pounds of water, walking 1 km or more, for as many trips as required, each day.
  • Between 1900 and 1936, clean water in U.S. cities cut the rate of child deaths in half.
  • Water required to manufacture 1 ton of steel: 300 tons Water required to produce 2 liters of Coca-Cola: 5 liters
  • Cooling water a typical U.S. nuclear power plan requires: 30 million gallons per hour
  • Water that New York City requires: 46 million gallons per hour
  • Water required to maintain a typical Las Vegas golf course: 2,507 gallons for every 18-hole round of golf Each hole of golf, for each golfer, requires 139 gallons of irrigation water.
  • Average time a molecule of water spends in the atmosphere, after evaporating, before returning to Earth as rain or snow: 9 days
  • Amount of water that falls on a single acre of ground when it receives 1 inch of rain: 27,154 gallons
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They Know Where You Are

My daughter just sent me the link to a rather disturbing website.

If you have a Facebook account, then login to it and click on the following:

http://www.takethislollipop.com

The site does not save your information – but it knew where I was – and showed

a very creepy side to Facebook.  Certainly makes you think….

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Presence over Process

This week, the bees went to bed for the winter. Fed down with verroa treatment in the hope that most colonies will survive the winter.

I have also had three very different conversations this week about the importance of Business Processes. In each conversation, I came to a different set of conclusions. However, there was one over-riding idea that shone through from each conversation. The obsession with the current process-centric religion in management thinking has actually made many of our service-based organisations less, not more effective and less, not more efficient.

The first conversation came from an experience I had with a US-based hosting company I have used for about ten years. Last year they put SAP into the company. Two months ago the company was sold. The service has been declining for about a year. Coincidence? I don’t think so. The new process involves forcing you to ring a US telephone number which is actually answered by someone in the Phillipines who filters you so they can direct you to the right department. The problem I had involved both Domain Names and Hosting – so I ended up being put through to two departments. In the end I was double-billed and had to ring back a week later to complain – when I went through the same rigmarole – and was sent an email to say I couldn’t reclaim the money because it was against company policy. I rang a third time and finally got through to someone who sorted me there-and-then. Sounds familiar? More like a telephone company? Yes, indeed. I then got hold of the Director for Customer Experience and Process Design on LinkedIn to share my story. He was a Harvard MBA. He saw my profile but ignored me. The company is called Network Solutions.

The second case was with a former colleague whom I had lunch with. He is an aspiring partner at one of the big five consulting practices. He told me he was writing a paper about the importance of process design in telecoms companies. I cited the above story and said that Presence was more important than Process. He looked quizzical. He could not compute. He was not sure how he could implement Presence and make money out of the idea from a consulting assignment.

The final conversation was with an enlightened ex COO of a Telecoms company with whom I had lunch with on Tuesday. He said he was process mad – yet when you listened to his stories of how he managed processes, there was a great deal of practicality and experience blended in with the importance of providing the right information to the right person at the right time to turn customer issues and questions around on the first call.

In the crusade to banish the obsession with Process centricity, I continue to marvel at the bees that I keep. They don’t have crazy processes to waste time. They have developed an approach that balances Process AND Content (or pollen/nectar collection) IN THE MOMENT so that they can respond with far more intelligence than just following a book of rules. Interestingly, the model they use shows that outsourcing is extremely wasteful and makes no sense at all. If you have to hand off, do it only once (not three times like ITIL). The models from the bees also demonstrates the sense of investing in small, agile “cells” of capacity and capability tuned to specific types of demand.

To summarise, I believe it is time to create a new management paradigm based on Presence (modelled much more on the natural world that the bees have developed over 50 million years). It creates a paradigm shift that takes us away from the insanity (or caetextic thinking) of process-obsession and into a new much more organic model based on cells or colonies that can respond to demand of various types a seasonal basis.

Just like the bees do.

I am writing a book on the idea – so expect more like this in future postings.

I have also posted Presence over Process on MIX – The Management Information Exchange – please add comments and vote for the idea there or add your comments here as you wish.  Always valuable!

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Reasons for Encouragement: Keeping the World View

In the week that the US space shuttle programme came to an end, the BBC put a cut-down and edited version of the film “Round the world in 90 minutes.

You can watch the older version on YouTube in five fifteen minute cuts:

Let’s hope that the planetary consciousness that the outstanding programme has delivered will continue to see the world as a fragile ecosystem and not as a toxic dumping ground for consumer madness (per the previous post).

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Innovation at the Edge of Elecricity

Although this is almost exactly a year old and quite US-centric, the video below “Innovation at the Edge of Electricity” was made. It has some great stories that may well make the minds of anyone living in the US or Europe boggle at how true innovation is happening in the developing world without any “help” from regulators or lawmakers.

As technology is forcing industry convergence, it is not just the Western-style Telecoms regulation that is getting in the way, but the rules and regulations from the Electricity and Banking Industries too. For instance, look to Africa, not Europe or the US if you want to see what true innovation is on mobile payments.

Many of the stories are particularly helpful when we think at how we should rollout faster broadband to the so-called “Final Third”. Innovation has always happened on the edge of the network. Surely it is time for us to include some of these new ideas from the “edge of electricity” and adapt them to our own requirements. Or will we let the regulators carry on regulating our service industries to die a slow, painful death?

Well worth watching to the end.

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Dottting the i

Although I use an Apple iPhone and heard today that Apple overtook Nokia (in revenues) on mobile phone sales, you have to hand it to Nokia that they still think big.  Just watch this:

and then see the background story:

Just hand it to Nokia – Apple might have the “i” – but Nokia’s Dot takes the day for me!

Vote for them on the Webby awards here.

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Where Should we Put the Fibre?

I was doodling the other day and came up with this ABC of Fibre-to-the-Alphabet:

Fibre to the Antenna
Fibre to the Business, Basement
Fibre to the Cabinet / Community / Church / Carpark / Community Hub
Fibre to the Device (what happened to LightPeak?)
Fibre to the Ethernet Port, Exchange
Fibre to the Farm, Fridge, Flat
Fibre to the Garage, Golfcourse
Fibre to the Home, Hospital
Fibre to the Island
Fibre to the Jacuzi
Fibre to the King's Head
Fibre to the Library, Laundrette
Fibre to the Mast
Fibre to the Notspot, Next Billion
Fibre to the Organ
Fibre to the Pub, Post Office
Fibre to the Queen's Head
Fibre to the Radio Mast, Radio Tower, Rock
Fibre to the School, Surgery, Steeple, Spire, Sheep
Fibre to the Third Place
Fibre to the University
Fibre to the Village Hall, Village Pump
Fibre to the Wellington Boot
Fibre to the X (as in FTTX) - X as in "Anything"
Fibre to the Yellow Brick Road
Fibre to the Zebra Crossing

Please add your thoughts on other destinations below!

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Working Through the Big Freeze

I had a commute-from-hell to get home on Tuesday night with a train being broken down in front of mine and my train taking the side-track via a suburban frozen waste.  Not fun.  I decided to stop commuting for the rest of the week.

For the past two days I have greatly benefitted from the efforts in the past ten years to provide broadband to our country and community.  It has allowed me to work from home and do email, Skype calls and productive work from my home office.  When I had my own business in 1996 we had dial-up, the internet was very basic, and working from home was a combination of very slow email with very slow browsing on an internet that had very little information.  It was so slow, in fact, that I had to go back and get a “proper job”.

Today’s internet experience is now very workable– even though my meagre 2-3Mbps kept on dropping in and out with the pressure of other home workers using the internet in the village.  I was actually much more productive, spending the 4 or 5 hours that I might have spent on a train (had the trains been running) doing real work in the warmth of my home.  That said, when I mentioned to a friend of mine (who lives in Reigate and gets 50Mbps) that we had only just got 2-4 Mbps and he laughed out loud as they now say!

In some senses, what we have now is SO much better than what we had before (in the mid 1990s), that there is room for complacency and a sense that we have enough broadband….

But in the new world – (the world we are now creating) – the jobs will have to be (globally) competitive and will require a completely NEW superfast broadband infrastructure for the UK.  It will have many of the basic characteristics of what we have now – such as browsing, internet, e-commerce and video, but it will become safer, faster, more stable, much more interactive, have a lot more video (where you can see the people you are talking to) and have a far greater global reach.  Smartphones and HDTV are likely to hasten the innnovation.

So we must invest in the Next Generation Broadband TODAY.  That means putting fibre optic cables much closer – and eventually into the homes we live in and businesses we work in (often, as I proved today, the same thing).  With climate change, the weather is likely to become more unpredictable  (how many times in our memories have we had commuter-disrupting snow in November?).

Sure, some jobs, like food distributors can’t work on the internet alone.  But many new jobs can be created that can take the shocks of climate change and economic fluctuations.  Perhaps the Big Freeze will have made people think a bit more about the potential of new forms of work and the relationship between work and travel.  Much like the Fax did in the 1980s when we had a postal strike.

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A Question of Ambition

I spent the first couple of days this week presenting, moderating and participating at the Next Generation National Broadband conference in Birmingham. I came away feeling very uplifted and inspired about the opportunities that the Next Generation of Broadband services will present to our communities, counties and country.

Before the conference, I had keenly signed-up for BT’s “Race to Infinity” campaign, believing that if we could get enough votes, we might be one of the five prize winning villages to get the next generation of Superfast Broadband and become one of the most connected villages in the Weald of Kent. How wrong I was!

When I got home from the conference, I read the small-print for this campaign. You can only win if your exchange gets 1000 votes.  As the exchange that I use only has 1100 lines, we would need over 90% of those in our community to sign-up. Add to that the fact that those with two lines per address can only vote once (and many still have two lines for business/home use or for a fax machine) as well as the fact that the BT database is sometimes wrong (i.e. the postcode doesn’t match the number) – and the opportunity to enter the race (which requires 1000 votes as a minimum) is a lost cause from the start.
If the UK really wants to have the “best” superfast broadband in Europe, then we are going to have to re-think how the final third is provided for.  This got got me thinking – what about creating our own schemes…..

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